We get these a lot.

Still have questions about ZYN? Here are answers to some of the most common inquiries we receive.

ZYN Basics

What is ZYN?
ZYN is a smoke-free, spit-free, tobacco-derived nicotine pouch. It comes in a variety of flavors and strengths, can be used anywhere (and requires no refills or batteries) to provide the ultimate in nicotine satisfaction. ZYN is intended for adult use only.

Does ZYN contain tobacco?
No, ZYN is a tobacco leaf-free nicotine product. The nicotine salt used in ZYN is derived from tobacco leaves, but once the salt is extracted, no part of the leaf remains.

What’s in the pouch?
In addition to nicotine salt, ZYN contains only food-grade ingredients. These include a granulation agent, fillers, pH balancers, sweeteners and flavorings. For more information and for a complete list of ingredients, click here.

Where is ZYN produced?
ZYN is produced in Sweden at the Swedish Match facility.

How do I open the can?
Every can of ZYN is produced and sold with a child safety lid - the first of its kind in the industry. To open, align the arrows on either side of the lid. Then, squeeze and lift to enjoy.

Will ZYN help me quit smoking?
ZYN is a convenient and discreet way to enjoy nicotine without the smoke or spit. It can be used as an alternative to smoking or dipping, but for tobacco product consumers concerned about the health effects of tobacco use, the best thing to do is quit.

Are ZYN products safer than cigarettes?
No tobacco product is safe, and the FDA will require ZYN to have the following warning: "This product contains nicotine. Nicotine is an addictive chemical."

Using ZYN

How do you use ZYN?
Place a pouch so that it fits comfortably anywhere under your upper lip. Enjoy for up to 60 minutes, and discard the pouch when finished.

How long is a can good for?
An unopened can of ZYN will stay fresh up to one year from its manufacture date. Once opened, we recommend enjoying within 1 week.

Should the product be refrigerated?
No, ZYN does not need to be refrigerated.

What do the different MG levels mean?
Every flavor of ZYN comes in two levels of satisfaction: 3 mg for clean nicotine satisfaction and 6 mg for even more nicotine enjoyment.

What flavors does ZYN come in?
ZYN tobacco leaf-free pouches come in Cool Mint, Peppermint, Wintergreen, Spearmint, Cinnamon and Coffee.

How many pouches come in a can?
15

Finding ZYN

Where can I buy ZYN?
You can find ZYN at a retailer near you by using our convenient Store Locator.

What if ZYN isn't available in my area?
You can purchase ZYN online by visiting http://www.northerner.com/us/nicotine-pouches/zyn.

Website & Account

I forgot my password. What should I do?
No problem. Just follow these simple steps and we’ll email your password to you.
  1. Go to the login page and click Forgot Password?
  2. Enter your email address and hit SUBMIT.
  3. Check your inbox. You should have an email from us with your password.
I've entered my login information and can't get into the site. What should I do?
If you receive a message telling you your email address or password has been entered incorrectly, try again.

If you still can't log in, go to the Contact link in the top left menu and send us a message. A member of our team will get back to you shortly.

My age can't be verified. What can I do?
To register, you must be 21 years of age or meet the legal age requirements as dictated by state or local law. Make sure the information you submitted during registration is correct. If you're still having issues after that, you can print this PDF and follow the instructions.

What if I don't own a computer?
You can still access our site through a public computer with internet access.

I’m having difficulty seeing the whole page. What should I do?
Check to see if your "pop-up" blocker is on. If so, you’ll need to disable it to view the entire page.

Can I opt out of receiving emails in the future?
Sure thing. There are a few different ways to opt out:
  1. Click the MY ACCOUNT link in the top left menu, then click on the SUBSCRIPTIONS tab and select "No" under the email section.
  2. Email us at info@smna.com. It may take up to 10 business days to process your request.
  3. Send a written request to:
    Swedish Match North America LLC
    P.O. Box 941
    Owensboro, KY, 42302-0941
If opting out, please provide us with your name and email address so we can remove you from our mailing list.

How is my privacy protected?
Check out our Privacy Policy for details.

I’m having some problems viewing the images and messages on this site. What is causing this issue?
If some of the images are not appearing on the site, please open the site in one of the following supported browsers:
  • Internet Explorer IE 10+ (Win)
  • Firefox 16+ (Win/Mac)
  • Safari 6+ (Mac)
  • Google Chrome 14+

Don't see your question?

Click the Contact link in the top left menu and share any comments, questions or concerns you may have.
Warning: This product contains nicotine. Nicotine is an addictive chemical.